I am having issues with my account (login, user account, or other). Who can I contact?
You can get help at the following email address: support@matcharoutine.com
I forgot my login credentials. What should I do?
To log in to Matcha Routine, you don't need a password. On the homepage, click 'Account.' Enter your email address, and you’ll receive a code from us via email that you can use to log in. Enter the code into the designated field.
I don't want to create a user account. Can I order as a guest?
Yes, you can place an order as a guest. Please note that in this case, tracking your packages will not be possible. If you place an order as a guest, the complaint process will be managed via email at support@matcharoutine.com.
What happens to my personal data?
Your personal data is used exclusively for processing your order and is protected under the EU General Data Protection Regulation (GDPR). For more detailed information, please refer to our Privacy Policy.
I want to delete my account. How do I proceed?
Feel free to contact us via email at support@matcharoutine.com. We’ll take care of the rest.
What payment methods does Matcha Routine accept?
You can pay via Paypal, Klarna, Google or Apple Pay, credit card (Visa, American Express, Master Card), Shop Pay or Union Pay.
Where and how can I track my order once I have placed it?
Under 'Account,' you can view and track your current and past orders, as well as their status. Each order will receive a tracking number. With this tracking number, you can access real-time updates from the shipping company.
Do I have to pay for shipping?
Yes, you will be charged the shipping costs applicable in your country.
When will my order be delivered?
The delivery time depends on various factors, including the shipping method and location. You can track the status of your delivery in real-time using the tracking number, which can be found under 'Account.' For more detailed information on delivery times, please check the shipping details in your order confirmation or in your account.
My order is a gift. Can I have Matcha Routine gift-wrapped?
Currently, we do not offer standard gift wrapping. However, your Matcha Routine order will be shipped in a high-quality box that can be used as gift packaging. Inside the box, you’ll find tissue paper, logo stickers, and a card, all designed to make the unboxing experience special.
Does Matcha Routine deliver to other countries within the European Union besides Germany?
Please note that within Europe, we currently ship only to Austria and France. However, we are working to expand our delivery options to other countries in the future.
Does Matcha Routine deliver to Switzerland?
Please note that we currently only ship to Germany, Austria, and France. However, we are working to expand our delivery options to other countries in the future.
Does Matcha Routine deliver to countries outside the European Union?
Please note that we currently do not ship outside of Europe. However, we are working to expand our delivery options to other countries in the future.
Can Matcha Routine products be returned?
Please note: Returns that have been opened, used, altered, or damaged will not be accepted, and a refund will be denied. Perishable goods such as food items are completely excluded from return. We also do not accept returns for hygiene items and cosmetic utensils. Refunds can only be issued for regular-priced items; sale items are excluded from refunds. If you wish to return items from your order, you must obtain a Return Merchandise Authorization (RMA) within 14 days of delivery. Please contact us at support@matcharoutine.com and include your receipt with your request. Do not send purchased items back to us without prior authorization. We cannot be held responsible for items lost in transit and missing returns. Please contact the shipping carrier in such cases. If your package is returned to us due to an incorrect address provided or failure to accept the package, you will be responsible for the costs of reshipping.
You can find more information about the right of withdrawal and return policies here.
For how long can I return goods?
You must obtain a Return Merchandise Authorization (RMA) within 14 days of delivery. Items received outside this return period will not be accepted. For more information, please find our detailed return policy here.
I would like to file a complaint about my order. What should I do?
Please contact us: support@matcharoutine.com
When will I receive my refund?
Refunds will be credited to your original payment method. Original shipping fees, duties, taxes, or tariffs are non-refundable. If your return was made in a currency other than your local currency, refunds will be issued in the same currency. Due to exchange rate fluctuations, the refunded amount may be slightly higher or lower than the original purchase price. Once your return is received and inspected, please allow 10-14 business days for the refund to be processed to your payment method.
All shipping costs paid in connection with the order are non-refundable. Additionally, any return shipping and handling costs incurred when returning products are non-refundable.
My product was delivered defective or damaged. What can I do?
Please reach out to us: support@matcharoutine.com
Are Matcha Routine products tested?
Yes, they are tested and dermatologically approved.
Where do the ingredients of Matcha Routine Products come from?
Ingredients and technologies are sourced globally. We place great importance on working with innovative raw materials from trusted suppliers. Key components of our formulations include fermented ingredients, rice proteins, matcha, algae, and yuzu from South Korea and Japan, açai oil from Brazil, and argan oil from Morocco.
Does Matcha Routine have a sun protection factor (SPF)?
No, please use a sun protection product of your choice.
How should Matcha Routine be used?
Matcha Routine products are for external use only and are the perfect complement to a healthy lifestyle routine.
How should Matcha Routine products be stored?
Please store in a cool, dry place, at room temperature, and avoid exposure to sunlight. As a natural product, color may vary depending on harvest and weather conditions.
How long is the shelf life of Matcha Routine products?
6 months after opening. For the most accurate information, refer to the packaging or contact us at support@matcharoutine.com.
My Matcha Routine products are expired. Can I still use them?
It is important that the products are not exposed to sunlight. If stored properly in a cool environment (maximum room temperature) and kept dry, they will last longer. However, their scent may diminish slightly, and their color may fade. We generally recommend using the products within 6 months after opening to ensure their full quality and safety. While they may still be usable after 6 months if stored correctly, we cannot guarantee the same level of quality. If you have any further questions or are unsure about using your products, please feel free to contact us at support@matcharoutine.com.
Is Matcha Routine suitable for children?
A baby’s skin is particularly delicate and requires special care to remain healthy and supple. Our specially formulated products are therefore also perfect for the sensitive skin of babies and children.
Is Matcha Routine suitable for puppies?
Puppy skin is delicate and requires special care. The carefully formulated products - Matcha Vanilla Shea Balm, Matcha Coconut Oil, and Matcha Almond Shampoo - are not only excellent for adult dogs but also ideal for puppies.
Can I or my dog use Matcha Routine products during pregnancy and breastfeeding?
Skin care during pregnancy requires special attention to meet both the skin’s needs and ensure the safety of the mother and baby/puppy. The carefully selected ingredients in Matcha Routine products provide comprehensive care and protection during pregnancy by offering hydration, improving skin elasticity, and delivering antioxidant protection.
What’s inside Matcha Routine’s 'Matcha Almond Shampoo'?
Aqua, Sodium Cocoamphoacetate, Glycerin, Lauryl Glucoside,
Sodium Cocoyl, Sodium Lauryl Glucose Carboxylate,
Pentylene Glycol, Hydrolyzed Rice Protein,
Prunus Amygdalus Dulcis Oil, Niacinamide, Xanthan Gum,
Tocopherol Acetate, Lactobacillus Ferment,
Camellia Sinensis Leaf Extract, Aroma,
Spirulina Platensis Powder, CI 75810
What’s inside Matcha Routine’s 'Matcha Coconut Oil'?
Caprylic/Capric Triglyceride,
Salvia Hispanica Seed Oil, Argania Spinosa Kernel Oil,
Helianthus Annuus Seed Oil & Citrus Junos Peel Extract,
Tocopherol Acetate, Camellia Sinensis Leaf Extract,
Ceramide NP, Aroma
What’s inside Matcha Routine’s 'Matcha Vanilla Shea Balm'?
Cocos Nucifera Oil, Butyrospermum Parkii Butter,
Euterpe Oleracea Fruit Oil, Candelilla Cera,
Tocopherol Acetate, Camellia Sinensis Leaf Extract,
Aroma, Palmitoyl Tripeptide-1
How are the prices of your products determined?
The development of our products takes place in our own laboratory in Germany. The formulations are specifically developed for their functionality, without the use of fillers. Only high-quality ingredients known for their effectiveness are included. This development process is very time-consuming and costly. As a result, many other cosmetics companies rely on pre-made standard formulations or make only minor modifications to them. We place great importance on using innovative raw materials from reputable suppliers. To ensure a transparent value chain, our products are handmade in our own laboratory. Although these measures increase production costs and reduce our profit margin, we consider them essential in today’s often opaque industry.
Do the products from Matcha Routine contain nuts, gluten, or ingredients of animal origin?
No, our products are vegan.
What side effects or intolerances may occur?
All products from Matcha Routine are dermatologically tested. No side effects or intolerances have been reported.
I have skin irritations, and/or my dog has skin irritations. What can I do?
All products are dermatologically tested and should not cause any irritation unless you are allergic to an ingredient. If you experience any issues, please fill out the attached complaint form, provide the batch number, take photos, and send them to support@matcharoutine.com. Additionally, we recommend consulting a healthcare professional or dermatologist.
I have a sunburn. Can I use Matcha Routine products?
Sunburn can cause unpleasant pain and skin damage. The carefully selected ingredients in our Matcha Vanilla Shea Balm provide a comprehensive solution for soothing sunburn. The combination of moisturizing, anti-inflammatory, and healing properties helps your skin quickly return to health and radiance.
If you suffer from shingles, acne, sensitive skin, psoriasis, eczema, atopic dermatitis or rosacea, please read the information below.
I am prone to acne. Can I still use Matcha Routine products?
Yes, Matcha Routine products can also be used for acne-prone skin as they reduce inflammation, control excess oil, and soothe the skin, aiding in its regeneration. However, it is important to gradually incorporate new products into your skincare routine and monitor your skin for any potential reactions. For severe or persistent acne issues, you should consult a dermatologist.
I have shingles. Can I still use the Matcha Routine?
First and foremost, it is important to consult a doctor for shingles and follow the prescribed medical treatment. However, to help ease the healing process, the nourishing and anti-inflammatory ingredients found in Matcha Routine’s high-quality, natural products can be beneficial. For example, the Matcha Vanilla Shea Balm contains valuable ingredients that may help alleviate the symptoms of shingles. Matcha, in particular, has a high concentration of antioxidants that can reduce inflammation and promote healing.
I have psoriasis. Can I still use Matcha Routine products?
Yes, the Vanilla Shea Balm from Matcha Routine is perfect for daily use to improve the appearance of psoriasis and promote healthier skin. The combination of shea butter, peptides, coconut oil, açai oil, and matcha provides moisture, anti-inflammatory effects, and support for the skin barrier, which can positively complement your psoriasis treatment.
I have atopic dermatitis. Can I still use Matcha Routine products?
When treating atopic dermatitis (neurodermatitis), it is crucial to consider individual reactions to ingredients. While some individuals with atopic dermatitis find relief from natural ingredients, others may react sensitively to certain substances. It is recommended to test new products on a small area of skin first and consult a dermatologist if you are unsure. The Vanilla Shea Balm from the Matcha Routine series is particularly recommended for atopic dermatitis. This balm contains ingredients that may provide significant benefits by moisturizing, soothing inflammation, and supporting the skin barrier.
I have herpes. Can I still use Matcha Routine products?
Yes, you can be assured that the nourishing ingredients - such as coconut oil, shea butter, matcha, argan oil, and ceramides - in the products Matcha Vanilla Shea Balm and Matcha Coconut Oil will be particularly beneficial for your skin during a herpes outbreak. They provide relief and support the healing process.
I have cancer. Can I still use Matcha Routine products?
Yes, especially a weakened body needs special care and protection, which the high-quality Matcha Routine products provide comprehensively.
My dog has a fungal infection. Can I still use Matcha Routine products?
Fungal infections in dogs can be unpleasant and persistent, making careful and targeted skin and coat care essential. Our specially formulated care products not only help alleviate symptoms but also support healing and promote your dog's skin health. These unique formulations, based on powerful natural ingredients, work together to deliver the best results, ensuring healthy, radiant skin and a shiny coat.
My dog has a tick bite. Can I still use Matcha Routine products?
Yes, the products from Matcha Routine contain several components known for their soothing, anti-inflammatory, and skin-healing properties, which can be helpful after a tick bite. However, it is important to consult a veterinarian to receive proper treatment for tick bites in dogs.
My dog has an allergy. Can I still use Matcha Routine products?
The mild and well-tolerated products from Matcha Routine are dermatologically tested. However, it is important to first test the product on a small patch of skin and observe the dog's reaction. If you have any uncertainties, it is always advisable to consult a veterinarian.
My dog has eczema. Can I still use Matcha Routine products?
Matcha Routine products are dermatologically tested, and their natural and vegan ingredients are nurturing. However, it is always advisable to test a new product on a small patch of skin and observe the dog's reaction. If you have any uncertainties, consulting a veterinarian is recommended. The ingredients in Matcha Routine products are designed to soothe, hydrate, and heal the skin, making them suitable for dogs with eczema. Always monitor the dog's reaction to new products and consult a veterinarian if any concerns arise.
I or my dog have/ has sensitive skin. Can I still use the Matcha Routine?
First and foremost, it is important to consult a doctor for shingles and follow the prescribed medical treatment. However, to help ease the healing process, the nourishing and anti-inflammatory ingredients found in the high-quality, natural products from Matcha Routine can be beneficial. For example, the Matcha Vanilla Shea Balm contains valuable ingredients that may help alleviate the symptoms of shingles.
Matcha Vanilla Shea Balm's benefits for lips, paws and dry areas:
- Moisturizing:
Shea Butter is rich in fatty acids and vitamins (especially Vitamin A and E) that deeply moisturize the skin.
Açai Oil is rich in essential fatty acids that deeply hydrate the skin.
Coconut Oil is rich in saturated fatty acids that penetrate deeply into the skin and provide long-lasting moisture. - Anti-inflammatory and Protective:
The anti-inflammatory properties of Shea Butter can help soothe skin irritations and inflammations and support skin healing. It also forms a protective layer on the skin that shields it from environmental influences and prevents moisture loss. The anti-inflammatory properties of Açai Oil can help soothe skin irritations and improve the complexion. Matcha has anti-inflammatory properties that can help reduce skin redness and irritation. Coconut Oil forms a protective barrier on the skin, shielding it from harmful environmental influences, and its antimicrobial properties help prevent skin infections. - Antioxidant:
Vanilla is rich in antioxidants that help neutralize free radicals and protect the skin from premature aging. Matcha is rich in antioxidants, especially catechins, that help fight free radicals and protect the skin from harmful environmental influences. Açai Oil contains a high concentration of antioxidants that protect the skin from free radicals and combat the signs of skin aging. - Soothing:
Vanilla extracts have anti-inflammatory properties that can soothe irritated skin. Additionally, the scent of vanilla can be relaxing, positively affecting overall well-being. The polyphenols and amino acids in Matcha can soothe the skin and provide a more even complexion. Coconut Oil can soothe irritated skin and has anti-inflammatory properties. - Detoxifying:
Matcha supports skin detoxification and can help reduce acne and blemishes. - Nourishing:
Açai Oil contains vitamins such as Vitamin A, C, and E that nourish and revitalize the skin. - Anti-Aging:
Shea Butter promotes collagen production and can reduce the appearance of fine lines and wrinkles. - Collagen Production:
Peptides are short chains of amino acids that serve as building blocks for proteins like collagen. They stimulate collagen production and improve skin elasticity. - Skin Firming:
By stimulating collagen production, peptides help firm the skin and reduce wrinkles. - Regeneration:
Peptides support skin regeneration and renewal, resulting in smoother and more radiant skin.
Matcha Coconut Oil provides care and protection for skin, scalp, and hair:
- Benefits for the skin:
Coconut Oil is moisturizing and helps keep the skin soft and supple. It has antibacterial and anti-inflammatory properties that are useful in treating skin infections and irritations. Chia Oil is rich in omega-3 fatty acids and antioxidants that strengthen the skin barrier and have anti-inflammatory effects. It helps keep the skin hydrated and promotes skin cell regeneration. Yuzu is rich in Vitamin C, which stimulates collagen production and tightens the skin. It has a brightening effect and can help reduce pigmentation spots. Argan Oil is known for its moisturizing and nourishing properties. It is rich in Vitamin E and fatty acids that keep the skin smooth and elastic.
Matcha contains many antioxidants, especially EGCG, that protect against UV damage and slow down skin aging. It has anti-inflammatory properties and can reduce acne and redness. Ceramides are essential for a strong skin barrier and help retain moisture. They protect the skin from external influences and prevent dryness and irritation. - Benefits for the scalp:
Coconut Oil provides moisture and helps prevent dryness and dandruff, soothing the scalp. Chia Oil can reduce scalp inflammation and ensure balanced moisture.
Yuzu has antimicrobial properties that help keep the scalp healthy and prevent infections. Argan Oil soothes and moisturizes the scalp, which is helpful for dry and itchy scalps. Matcha can promote scalp circulation, supporting hair growth. It also has detoxifying properties that keep the scalp clean and healthy. Ceramides support scalp health by strengthening the skin barrier and providing moisture. - Benefits for the hair:
Coconut Oil penetrates deeply into the hair shafts, reduces protein loss, and strengthens the hair. The omega-3 fatty acids in Chia Oil promote hair follicle health and can support hair growth. It helps nourish and strengthen the hair.
The antioxidant properties of Yuzu protect the hair from damage caused by free radicals. Vitamin C also promotes scalp circulation, which can support hair growth.
Argan Oil strengthens and nourishes the hair, improves hair texture, and adds shine. It can reduce frizz and prevent split ends.
The antioxidants in Matcha promote hair follicle health and can reduce hair loss. Matcha also protects hair from environmental damage.
Ceramides strengthen the hair structure and help smooth the hair surface. They can prevent split ends and make the hair more resilient.
The benefits of Matcha Almond Shampoo for your hair and scalp care:
- Benefits for the scalp:
Protection from free radicals and strengthening of hair follicles:
Matcha contains epigallocatechin gallate (EGCG) that protects the scalp from free radical damage and strengthens hair follicles.
Anti-inflammatory and soothing effects on the scalp: Matcha has anti-inflammatory properties that help soothe the scalp.
Chlorophyll can help hydrate the scalp and reduce dryness and itching, improving hair quality.
Promotion of blood circulation:
Matcha promotes scalp circulation, which can support hair growth.
Deep moisturizing: Almond Oil provides deep moisture, nourishes the scalp, and helps soothe dry and flaky scalp. Reduction of split ends and improvement of hair smoothness: Almond Oil makes the hair smoother and reduces split ends. - Benefits for the hair:
Strengthening of hair structure and protection from environmental damage: Rice Protein is rich in amino acids, strengthens the hair structure, and forms a protective layer around each hair, locking in moisture and protecting the hair from environmental damage.
Chlorophyll can contribute to strengthening the hair strands and reducing hair breakage by providing the hair with essential nutrients.
Improvement of skin elasticity and moisture retention: Rice Protein improves skin elasticity and helps retain moisture, making the skin smoother and more supple.
Regulation of sebum production and support of hair follicle health:
Niacinamide regulates sebum production on the scalp, reduces inflammation and redness, supports hair follicle health, and promotes hair growth. Soothing and protection of the scalp: Spirulina has antioxidant and anti-inflammatory properties that soothe and protect the scalp.
Promotion of hair growth and intensive moisture: Spirulina promotes hair growth, strengthens hair follicles, and provides intensive moisture for the skin. Chlorophyll can help fight free radicals that cause cell damage and lead to hair loss through its antioxidant properties. Improved scalp circulation can also help reduce hair loss. Detoxification: Chlorophyll has detoxifying properties that can help remove harmful toxins from the body. A reduced toxin load can have a positive effect on overall health and thus also on hair health.
Who is behind Matcha Routine?
Matcha Routine is a young startup founded by a visionary and passionate entrepreneur. The idea, development, production, and marketing of our products are all driven by one person: Lina Kling. Lina's journey into the world of innovation and trendsetting began in the esteemed realms of luxury fashion, where she crafted strategic marketing concepts for iconic brands such as Bottega, Jacquemus, Balenciaga, Isabel Marant, Valentino, and Bulgari. This was her initial playground, blending sophistication with consumer appeal. Today, her focus is on the online landscape of the premium beauty market, where every campaign is meticulously designed to captivate and inspire.
What is Matcha Routine?
Matcha Routine is a pioneering, culturally-inspired lifestyle brand crafted for both humans and their beloved canines. Always attuned to emerging societal trends and innovations, Matcha Routine integrates cutting-edge ingredients into a wellness regimen that fosters longevity and strengthens emotional bonds.
Are there any additional Matcha Routine products planned?
Yes. Always on the lookout for new technologies and innovations, work is already underway on new product launches. Stay tuned for what’s coming next!
We look forward to receiving your email at hello@matcharoutine.com and will get back to you as soon as possible. Thank you for your interest!